FAQs & Pre-start information
Below you will be able to find useful information about our Summer Camp which we encourage you to take a read of if you are interested in your child joining our Summer Camp.
We ask that all parents read our Terms & Conditions (which incorporates our Code of Conduct) prior to their child taking part in our Camp. Please click here to be taken to our T&Cs page.
Booking and payments
Are you part of the Spelthorne Borough Council Summer 2020 Playscheme Vouchers scheme?Yes, we hope to be. The 2020 scheme is yet to be launched by Spelthorne Borough Council but we believe it will run in the same way as last year. The vouchers are worth £12.00 each. Eligible families are able to apply for vouchers to a maximum value of £60.00 per child and for a maximum of three children. We are only able to accept vouchers for the child named on the voucher. When purchasing your chosen dates online please select ‘Spelthorne Playscheme’ on the payment page and enter the value of the vouchers you have. Any remaining balance will need to be paid by credit or debit card to secure the booking. Please note we are unable to give cash refunds if the value of the sessions is less than the voucher amount. Please visit Spelthorne Borough Council to find out if you are eligible for the vouchers and how to apply.
How do I pay for my child’s place in the Summer Camp?
We ask that parents book and purchase sessions using our online booking system. This way, you can be ensured that you receive our early bird pricing if booking before 19th April 2020. If you don’t have access to a computer at home to be able to complete the process please feel free to visit any of the Lumen school offices and we will ensure a PC is made available for you to use.
You are able to pay using a credit or debit card, childcare vouchers or Spelthorne Playscheme vouchers. Please click here for more information on how to pay using childcare vouchers.
Can I cancel bookings that I have made?
If you provide us with more than 21 days’ notice, then yes, you can yourself via your online booking account, free of charge. Please contact the Summer Camp admin team aware of any cancellations you make by emailing email@example.com.
If you cancel a booking within 21 days of the session starting no refund will be forthcoming.
Please note we cannot refund payments made using childcare vouchers. We recommend that you contact your childcare voucher provider to clarify the refund arrangements they have in place. Please refer to our Terms & Conditions for full information on how to cancel bookings you have made.
Can I swap days I have booked?
If you provide us with more than 21 days' notice then, subject to availability, yes you can, free of charge.
If less than 21 days' notice is given we will endeavour to swap days booked but cannot guarantee availability of a preferred session.
We cannot make any changes to dates booked with less than 14 days' notice unless there is an exceptional circumstance. In this instance we ask that you contact the Summer Camp admin team to discuss in thin instance.
Please be aware that if you wish to swap a session after the Earlybird pricing has finished you will be required to pay the difference in price between an Earlybird day session (£25.00) and a standard day session (£28.00).
My child is entitled to Pupil Premium but does not go to a Lumen school. Am I still eligible for a discounted price for Camp sessions?
Unfortunately not. As your child is not on roll at one of our Lumen schools we are unable to access the Pupil Premium funding your child’s school receives. You will need to book and pay the full price for the sessions required. It may be that you can discuss with your child’s school partial reimbursement for the cost of the sessions booked but agreement to this would be at your school’s discretion and is certainly not an automatic obligation they must honour.
What is your provision for children with SEN?
Please detail any needs your child has when booking your child’s Camp place. The information you provide will enable us to plan appropriate provision for your child. A member of the Summer Camp team may be in contact with you prior to the start of the Camp to discuss further. If you would like to discuss with the Camp Leaders prior to booking please contact us via firstname.lastname@example.org.
We are unable to provide one to one support for children with SEN.
What is your provision for children with a Disability?
As with SEN, please detail any disability needs your child has when booking your child’s place and a member of the Summer Camp team may contact you to discuss further.
My child will definitely want to use the swimming pool at the Camp but cannot swim yet. Can they still use it?
Absolutely. Our pool is 16 metres long and 7 metres wide. It has the same depth of 1 metre throughout so there is no ‘shallow’ or ‘deep’ end. When registering your child online we ask for you to confirm if your child can swim 25 metres unaided. If they cannot we ask that children come to Camp with a clearly named buoyancy aid. If they can they will be asked to swim three widths of the pool unaided. If they tire or put their feet down they will need to bring to Camp a suitable buoyancy aid to ensure their safety when using the pool.
Please note that children must wear a swimming cap at all times when using the pool. We ask that children bring in a clearly named swimming cap from home to use in the pool.
Rest assured there will be a lifeguard present at all times as well as a Camp team member to supervise the children. We will adhere to strict guidance on the number of children that can use the pool at the same time and we will of course ensure that the smallest Camp attendees are not swimming at the same time as the older attendees so that a swim session is enjoyable and age appropriate for all.
What happens if my child is ill and cannot attend the Camp?
Please ensure you contact the Summer Camp Administrator by latest 9.00am on the day of the absence to make our team aware on 07935 297847 (please note this number is only operational during 20th July – 7th August 2019). If your child has a vomiting and/or diarrhoea bug please note that they must remain at home until 48 hours after the last bout of illness. Please note that no refund will be made for any sessions you have booked that your child is unable to attend.
My child needs to leave a little earlier due to an outside appointment. How do I arrange this?
That is no problem. In this instance, please just make the member of Camp staff at the entrance know on the morning of the arrangement and we will be able to accommodate a change of plans. If you are using the minibus and will not be able to pass a message on personally please contact us via email@example.com or by calling 07935 297847.
Please note we are unable to release any child between 3.50pm-4.30pm as we are carrying out our end of day procedures and all Camp staff will be utilised during this time period.
What happens if my child is hurt or unwell while at the Camp?
If your child suffers only a minor ailment or injury while at the Summer Camp we will make the responsible adult aware when your child is collected. If their illness or ailment requires them to go home early we will contact one of the responsible adults you have included when registering your child online and we will look after your child until they are collected. In the unfortunate event that further emergency assistance is required we will contact the emergency services in the first instance and then the responsible adult in order of the priority you have given. Please ensure you have ticked the consent to emergency treatment so that critical medical attention is not delayed unnecessarily.
What does my child need at Camp?
What can my child wear?
Children should be dressed appropriately for the weather conditions. We ask where possible that children do not wear skirts, see-through shirts, short-shorts, or clothing with inappropriate logos or writing. All clothing, including shoes must be worn at all times. If the weather is warm and sunny we encourage the use of sun hats. Any sunscreen should be applied prior to coming to the Camp each day but you may send your child with a named tube of cream to top up themselves.
Children are also welcome to wear fancy dress related to the themed day Please note that it is in no way obligatory that your child wear a themed costume and they can come in everyday clothes if preferred.
This year we are thrilled to be able to offer the use of our Saxon swimming pool to the children. If your child wishes to swim they will need to bring with them a swimming costume/trunks as well as a towel each day. We ask that children do not bring in with them any inflatables or buoyancy aids.
Will food be provided for my child?
All children must come to the Summer Camp with a packed lunch and any snacks you wish them to have. We will provide your child with water throughout the day but there will be no lunch provision in place. Please can we remind you that we are a nut free Trust so we would be grateful that you ensure there are no nut products included in your child’s lunch or snack. This includes muesli bars containing nuts and sandwiches containing peanut butter or Nutella spread.
Transport & Logistics
Where and when do I drop off my child in the morning?
The Camp is based at our Saxon Primary school situated in Briar Road, Shepperton and opens each morning at 8.30am.
Please drive into Briar Road and continue to follow the road until your reach the school site. Our site will be pedestrianised and closed to vehicles at the start and end of the day to ensure the safety of the children walking to the on site Camp entrance. The adjoining residential roads offer ample parking. We ask that you are mindful and respectful of neighbour driveways and yellow lines. Signage for our Camp will be clearly visible so please just follow the signs.
Where and when do I pick up my child in the afternoon?
Our Camp finishes each day at 4.30pm. We understand that factors outside your control may make you a little late in picking up but we ask that you collect your child by 5.00pm at the very latest.
Please note that the collecting adult will need to give to the Camp staff member releasing your child the security password you gave when registering your child on our payment portal.
How does the minibus pick-up and drop off service work?
A school minibus, driven by a member of the Summer Camp team will collect and drop off children directly outside the school gate on each site.
The child’s responsible adult MUST stay with the child in the morning until they enter the minibus. We will aim to be at each site at the following times in the morning:
- Echelford for 8.10am and will leave promptly at 8.20am
- Riverbridge Park Avenue site for 8.15am and will leave promptly at 8.25am
- Darley Dene for 8.05am and will leave promptly at 8.10am
- Walton Oak for 8.30am and will leave promptly at 8.35am
And the following times in the afternoon:
- Echelford for 4.40pm and will leave promptly at 4.50pm
- Riverbridge Park Avenue site for 4.40pm and will leave promptly at 4.50pm
- Darley Dene for 4.40pm and will leave promptly at 4.50pm
- Walton Oak for 5.10pm and will leave promptly at 5.20pm
Of course, these timings may change due to adverse traffic so please be patient if the timings change a little due to this factor.
We will not be able to dismiss a child at their drop off point without an adult being present and supplying the correct security password. You will be asked to create a security password at the time of booking. This is to ensure that the safety and wellbeing of the children in our care is paramount.
What happens if we miss the minibus in the morning?
It is the responsibility of the child’s parent/carer to ensure a child is there on time. As you can appreciate we will be responsible for transporting a number of children and will not be able to make individual allowances for lateness. If you arrive late and the minibus has already departed, you will need to make your own alternative arrangements to get your child to the Saxon site. Please note that we will not be able to issue a refund for any hours your child misses at the Camp due to arriving late at the Saxon site as a consequence of missing the minibus.
What happens if I am late getting to my collection location to collect my child from the minibus at the end of the day?
Again, it is the responsibility of the child’s parent/carer to ensure you are at the drop off point at the correct time. If an adult is not present, your child will be taken back to the Saxon site and you will need to make your own alternative arrangements to collect your child from this location. You will be charged our late collection penalty rate if your child returns to the Saxon site.
What happens if I am running late in the morning or evening? How do I contact the Camp?
Our Camp mobile phone will be in operation everyday from 8.00am to 5.30pm. The number to use is 07935 297847. Texts cannot be replied to but calls are possible.
Can my child walk home alone at the end of the day?
Yes, but only if your child attends Saxon during term time and is aged 10 or above. Children attending from any other school must be collected by a responsible adult and will not be released at the end of the day to make their way home independently.
Will photographs or video of my child be taken while at the Summer Camp and where will they be used?
Your child will have the opportunity to take part in a number of exciting activities while at the Summer Camp. On occasion we may take photographs of the children during these activities. They could be used as part of artwork your child is creating or on our Summer Camp information pages on our Lumen website. In addition to this, images may be used by our Lumen Learning Trust schools to promote a Summer Camp in future years through a variety of different media such as school newsletters, websites or school social media accounts. At no stage will your child be individually named to ensure they cannot be identifiable to any viewer of the material. Our duty of care is to ensure your child remains safeguarded at all times and these measures will ensure their anonymity. If you would prefer your child not to be photographed or videoed please ensure you record this correctly when adding your child’s details in our online payment system.
Will face paints be used at the Camp?
We will use face paints at the Camp. If your child has allergies or you do not consent to face paints being used by your child please ensure you complete this information in your online child details profile.